CYBER INCIDENT? ACT EARLY.

If you suspect an active compromise, preserve evidence and contact LOEPRE as soon as it is safe to do so.

Emergency contact
Telephone: +49 30 68908366
Email: incident@loepre.com

When reporting an incident, share only information that is safe to transmit. Include your organisation, a callback number, the affected systems, when the issue was first observed and whether operations are currently disrupted. Do not email passwords, private keys, complete forensic images or sensitive personal data.

IMMEDIATE STEPS

• Isolate affected systems where this can be done safely.
• Preserve logs, alerts, timestamps and relevant communications.
• Avoid deleting files, reinstalling systems or running unapproved clean-up tools.
• Record actions already taken and the people involved.
• Use a known-clean device and trusted communication channel if compromise of normal communications is suspected.

HOW LOEPRE CAN SUPPORT

Initial triage and scoping
Incident coordination
Evidence preservation and collection
Endpoint, network and cloud investigation
Timeline reconstruction and malware analysis
Containment and remediation guidance
Management and legal-support reporting
Post-incident review and readiness improvement

INVESTIGATION WORKFLOW

LOEPRE's materials describe a case-oriented process that brings together authorised data collection, preprocessing, analytics and an analyst workspace. The exact tools, data sources and response plan are agreed for each engagement.

SERVICE AVAILABILITY

Response timing, retainer coverage and any 24/7 service commitment depend on the customer's current agreement. If there is an immediate danger to people or property, contact the appropriate emergency services first.